In the end, all I need is a quick way to run a Shift on the go. Looking back on almost two years of support, I often have the Shift number readily available. Creating the job and adding it to the queue is at most two lines of code. So the steps are not the pain point.
The pain point is connecting to the server. Unless I want to carry my laptop around, I can’t connect to the server to run the Shift. (I actually have taken my laptop with me during peak times.)
What do I carry around with me all the time? My phone. I’m already reviewing the support emails from my phone. Wouldn’t it be great when I need to run a Shift manually to just reply or send a text.
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